If you have a hold on your account, you cannot register for the semester specified in the hold. Contact the office that placed the hold (identified in your portal) in order to resolve the situation. Delays in resolving holds are not acceptable reasons for waiving late registration fees or other penalties you may incur as a result of missing registration and Add/Drop deadlines. These fees are detailed in the Tuition & Fees table on the Student Accounts web page.
Types of Holds
Holds are placed for academic, financial, and administrative reasons. Holds that prevent your registering for classes are listed below.
FOR INTERNATIONAL STUDENTS: Please note that SEVIS standards and regulations of the US Department of Immigration and Customs Enforcement (ICE) may impose tighter restrictions on your international student status as a result of academic probation, repeated academic probation, and extended time to degree. Consult the International Student Coordinator.
Academic Probation (International Students) - In addition to CGU standards, international students are required to meet academic progress requirements established by the government's student visitor program (SEVIS). International students who have failed to meet these standards may be required to complete an International Status Contract. The contract is maintained in the student's file and a hold is placed to ensure that satisfactory academic progress is reviewed before continued registration. If this hold has been placed on your record, you must meet consult the International Student Coordinator. Because SEVIS requirements are strict, compliance with government regulations may prevent you from continuing as a student even if your department approves time to address CGU academic probation concerns.
Conditional - Continued enrollment contingent upon your meeting certain requirements specified at the time of your admission to your program. Contact your department.
Department - your department, school, or program may place a hold on your record for a variety of reasons, including required advising prior to registration. Contact your department for assistance. Delays in seeking advising in order to registrar are not acceptable grounds for waiving late registration fees.
Out of Time - you have exceeded your time to degree and may not register for classes beginning the semester indicated in this hold. Note that you are out of time as of the first day of the semester indicated in the hold. Well before the registration period begins, complete the form and process to extend your time to degree. If you are unable to enroll by the registration deadline, you may experience interruptions in library and student services as well as be subject to the late registration fee. Late registration fees apply.
Past Due Balance - you have an outstanding balance on your student account from a previous semester. View your bill on the student portal and contact Student Accounts at (909) 607-2613 or email@example.com. Delays in resolving past due balances are not acceptable grounds for waiving late registration or late payment fees.
Provisional - documents required to complete your admissions file were not received by the agreed-upon deadline. Contact Admissions at (909) 621-8069 or firstname.lastname@example.org.
T-Course - Doctoral students must enroll in and complete a Transdisciplinary course during their careers of study, preferably during the second year of study at CGU. For assistance in resolving a T-course hold, contact the Transdisciplinary Studies office at email@example.com.
Identifying Holds on Your Student Record
Access the CGU Student Portal at https://my.cgu.edu (or click the link above) and sign on under My CGU Login in the upper left corner.
Click “Student Holds” in the middle of your “Student Home” section.
Click on the individual hold(s) to view details and instructions to rectify it.