Help Desk

Helpdesk coverage is 24 hours a day, 7 days a week (yes, that means holidays and weekends).  The phone number is: 1-8174 (on campus), 909-621-8174 (off campus) plus 800-630-8893 (toll free). 

Two ways to connect

Connect using either
Instant Messaging, Self-Help, Phone, or via Email.

1. Instant Messaging

2. Self-help

Email Address:
Password:

You should receive an E-mail confirmation within 1 hour of submitting a request, if you do not, please contact the
Help Desk again.

1. Instant Messaging

909-621-8174 or 800-630-8893

 

Please note: Due to the “hands on” nature of Audio/Visual requests, we are keeping our direct line to the A/V department.  This number is 7-3695 on campus, 909-607-3695 from off campus or via email to av@cgu.edu As CGU continues to expand the use of technology, the hours that our faculty, staff and students require support also continues to expand. This 24x7 Helpdesk allows for us to ensure that no matter what time a problem arises, someone will be available to take your call.

What you CAN expect:

  • A competent and well trained Helpdesk staff, and a continuous improvement process to increase performance
  • Fewer calls going to voicemail
  • Shorter “time to answer”
  • A service designed to handle 60-70% of the calls immediately and to escalate the remaining calls to specialized OIT staff promptly.
  • An always-available point of contact to notify if you believe there is a significant system failure (who in turn will contact the appropriate OIT staff to address urgent problems immediately).
  • Flexible staffing – we will increase staff numbers at peak times of the year to handle extra call volumes.
  • Verification of your identity is needed for security.  If you need help changing your password, the staff will request your name and your Personal Identification Number (PIN) to verify your identity. You should have received your PIN via US Mail, but it’s possible you missed it.  If you need your PIN resent we’ll be happy to mail it to the local address CGU has on file.

 

Hours:

In person in ACB 303, 8:30AM - 5PM M-F / By phone 24x7 at 909-621-8174

Please use the elevator located on the North East wing of the building, near the side entrance and stairs.

2014 Claremont Graduate University 150 E. 10th St., Claremont, CA 91711 (909) 621-8000 Campus Safety Emergency Info Campus Map/Driving Directions