Orlando Blake, Ph.D.'s career has spanned more than twenty years and includes senior management positions at Mercantile National Bank, Warner Bros., Inc. and GUESS?, Inc., the multinational apparel manufacturer and retailer. Formerly a contributing editor at Personnel Policy Manual and HR Matters, he writes monthly for the maquilladora-focused Twin Plant News. He received his masters from the University of Southern California, with a specialization in applied behavioral sciences. He followed this with a doctorate and breakthrough research at Claremont Graduate University that discovered new and unique techniques to solve interpersonal and organizational disputes. Harvard University has included his research in their study of critical moments in negotiation. In addition to his successful mediation and organizational consulting practice, he currently serves on the University of California, Riverside Extension Advisory Board, where he teaches mediation and at Claremont Graduate University, where he teaches in the School of Behavioral and Organizational Science. Visit www.blake-group.com to see Orlando's website. Dr. Blake has many publications including his latest book, Leading Total Quality.