Appeals / Petitions: Preparing Your Supporting Statement

 

Academic Petitions and Financial Policy Appeals require that you submit a written statement of explanation to assist the University in making a disposition on your request.  Statements may be typed, handwritten, or submitted by e-mail (to student.records@cgu.edu).

In preparing your statement, remember that decisions regarding appeals and petitions are not based upon your merits as a human being or student.  Exceptions to policy and procedure are extended when circumstances--and documentation of those circumstances--clearly indicate that a deviation from established practice may be required.

Your statement should focus specifically on justifying why an exception should be granted in your case.  Remember that some policies have been established to ensure the University's compliance with federal regulations and may require additional action and/or considerations beyond CGU's appeal and petition processes.  This is especially the case in matters involving federal programs such as financial aid, international students (SEVIS), and Veteran's educational benefits.

The following guidelines are intended to help you develop your supporting statement for an appeal or petition.

 

Identify yourself.  Not only are your name, student ID number, and current program affiliation required, but take a moment to think about and provide information that may have created or contributed to unforeseen problems that impacted your ability to successfully complete student tasks.

Focus on your request and provide complete documentation.  What are you asking and why?  This is the basic reason of requiring a statement.  Help us to understand why an exception to policy or procedure should be made.  To enforce your position and support your argument, provide relevant documentation such as the following.

  • Health issues: Doctor statement or evidence of doctor/hospital visits
  • Technical problems: E-mail transcripts of your attempts to resolve problems with your department or the Help Desk; dates of contacting the Help Desk (for verification purposes)
  • Communications: evidence of your attempts to prevent the situation that created the issue or problem for you
  • Personal circumstances beyond your control: evidence of the particular issue or problem

Note that the dates of your documentation are vitally important, especially where appeals to deadlines are concerned.

Know your rights and responsibilities.  Per our Student Rights & Responsibilities disclosure, students are responsible for becoming familiar with and for complying with all University policies, procedures, and deadlines, even if e-mail reminders and other notifications from our various offices are not received.  CGU provides ongoing access for students to their information and to University deadlines through the portal and through the registrar's website (www.cgu.edu/registrar/).  Specific links often connected with appeals and petitions include the following.

Stay calm, patient, and organized.  The appeal and petition processes have been established to help you and the University resolve problems, correct errors, and ensure understanding for both student and institution.  In your statement, refrain from emotional outbursts and from making accusations about which you may not have proof.  Providing complete details about your circumstances will allow us to make a full investigation and determine a fair resolution.  Most appeals and petitions are resolved within a day or two, but if more than a week elapses, inquire about the status of your request by writing  to student.records@cgu.edu.

 

Questions

Appeals and petitions are submitted to the registrar in the Office of Student Affairs.  Questions may be submitted to student.records@cgu.edu or by calling (909) 621-8285.

 

Return to the Appeals/Petitions page.

Return to the registrar's web page.

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