Student Accounts - FAQs

Where are you located?

We are located at:
160 E. 10th Street
Harper Hall East
Claremont, CA 91711
(909)607-2613

What are your hours of operation?

We are open Monday – Friday 8:30 a.m. – 5:00 p.m.

When will I receive my statement of account?

Students are encouraged to review their portal regularly and check for the most current information. Within 24 hours of registering for classes, your statement of account will be updated and available to view. In an effort to “go green” Student Accounts does not send out paper billing statements, please check your portal on a regular basis to get your most current financial information.

When do I pay my Tuition account balance?

Payment due dates for continuing students:

• Summer payment is due no later than May 26th
• Fall payment is due not later than August 26th
• Spring payment is due no later than January 26th

Payment due dates for new students:

• Summer payment is due no later than June 26th
• Fall payment is due not later than September 26th
• Spring payment is due no later than February 26th

How do I pay my account balance?

If you wish to pay in person, our office accepts checks, cash, money orders, cashier’s checks, and wire transfers.

What if I want to make an on-line payment?

Payment can be made via our payment Gateway at:
https://www.e-fao.com/cgu/business

Can I use my checking or savings account to pay?

Yes.

Can I pay with a credit card?

Is there a payment plan available?

Yes, if you prefer to use a monthly payment plan, there is one available through Academic Management Services (AMS). There is a $65 enrollment fee. Your balance will be divided into 3 installments and payments are due January 26th, February 26th, and March 26th. You may enroll in the payment plan by visiting the student Accounts website at: http://www.cgu.edu/pages/312.asp and select the option “Tuition Pay Plan.”

What if I have a company or sponsor supporting me?

You must submit a letter from your company/sponsor to the Student Accounts Office by your first payment due date. You may defer the amount covered by your sponsor or employer for up to 90 days after the last day of the semester. For example, if you qualify for this plan, your Summer 2012 payment is due on or before November 26, 2012. To qualify for this plan, you must submit a letter each semester on appropriate company/sponsor letterhead and an authorized member of the company/sponsor (other than yourself) must sign it. The letter must contain information about the amount (dollar value and/or percentage) of coverage as well as the date/semester of coverage. Please keep in mind that you may only defer the amount covered by your third party. Payments not covered by your third party are due in full no later than the original payment deadline, or you may sign up with AMS to make monthly payments on your outstanding balance.

Should you receive an incomplete grade, payment is still due and payable no later than 90 days past the last day of the semester. No extensions can be made beyond the 90 days. There is no additional cost to use our company/sponsor deferred payment plan. Please be sure to notify this office; if you change employers, are no longer covered by your sponsor, or if you add or drop a class after the add/drop deadline has passed. For more detailed information, please refer to our website at: http://www.cgu.edu/pages/990.asp

When can I expect to receive my refund?

Student Accounts will begin processing refunds the first week of the semester. Please allow a minimum of 5-10 days AFTER your funds are applied to your account to receive your refund. Refunds are not available for pick-up. If you would like to receive your refund directly into your bank account go to the go to the student accounts website at: http://www.cgu.edu/pages/312.asp and select “Direct Deposit (Sign up). You will need to log in, or create a new user name and password, select an option, and enter your banking information. This is a much faster and more secure way to receive your refund. If you do not select an option, you will receive the refund in the traditional “paper check”. Checks are mailed to your address on record, so make sure that your correct information is updated in your student portal.

For additional information you can also visit our website at www.cgu.edu/studentaccounts or if you prefer, please feel free to stop by our office or you can contact us at student.accounts@cgu.edu call us at (909) 607-2613; or fax us, at (909) 607-7285.