CGU OIT

Audio Visual FAQ

Where is the office located? What are the office hours?

The office is now located in the Academic Computing Building, room 111.  Our hours are Monday through Thursday, 8:30 am until 10:00pm, Friday 8:30am until 6:00pm.

How do I contact the office?

You can do it by phone at x73695, or by e-mail at audio.visual@cgu.edu. Also, in the case of an emergency, you can contact the help desk at x18174.

I wish to reserve a room. Who do I contact?

The Registrar’s office.  They will check to see if the room is available, and reserve it for you. This is true for all rooms throughout the campus, including those in the Burkle building, with the only exceptions being the board room (Betty Terrell x18113), and McManus conference room (Kathy Wingarner at x77866).

What equipment is already built in to the rooms?

Please go to the Room Capabilities page for an up to date listing of rooms and their capabilities. 

I wish to reserve audio visual equipment that is not already built into the rooms. Who do I contact?

Use the online form, or contact Instructional Technology. Contact information is listed above.

 

What do I need in order to check-out/check-in equipment?

In order to check out equipment from the Audio/Visual department, a student, staff or faculty member must present a student/staff/faculty school Identification card.  If one cannot provided, some other form of identification must be provided, like a verifiable CGU email address and driver's licenses.  Further, if the person reserving the equipment is a student, then that student must also provide proof that the equipment is being used for scholastic related purposes, for example a note from one's professor, department head, adviser, and so on. 
Staff and faculty are not bound by this requirement, but are advised to use this equipment for institution related work only. 

When returning equipment, all are required to return all checked-out equipment in the same fashion as it was given to them. Further, the person whom checked out the equipment must also be the one returning said equipment, due to liability issues, unless they provide their proxy with a signed note or phone call to the attendant, which can be matched with the signature on the check-out form.

How do I pickup/return equipment before or after office hours?

When you call to request equipment, we will work with you to insure that you are able to access or drop off equipment before/after office hours.

I have the same class every week and wish to use the same piece of equipment each week. Can I reserve a piece of equipment multiple times in multiple weeks at a time?

Yes. Contact the Audio Visual office (contact information listed above), let them know the details. They will work to meet your request. Only professors and staff are able to take this option. Students are only allowed 3 day check-out intervals with a minimum of a week before they can check out the same piece of equipment again, especially laptops.  Of course, there are exceptions to the rules, and by contacting the department, and explaining the circumstances of you situation, they will gladly work with you to see what can be done.

What is the scheme for priority for equipment reservations?

All equipment is on a first come, first served basis.

What do I need to do at the end of class?

Please log off of the computer, as your login allows access to your personal files. Also, please shut down all equipment, and return it to its proper place. Place all wireless devices back in the cabinet, and the mouse on the charger.  Make sure you lock up any equipment that you retrieved from a secure place. Do not leave it in the classroom. Pleae remove any documents that you need or were working on, becuase the computers will erase any information that was placed on them, during next log out.

What equipment is available for checkout?

We have the following: network ready laptops, LCD projectors, cassette recorders, microphones, tv/vcr carts, camcorders and tripods, PA systems, overhead projectors, laser pointers, public address systems, carts for overheads, digital cameras and more.

Do I have to pick up equipment that I requested, or can I send a student?

Our first preference is that the user of the equipment come to the office and pick it up. At that time, they will be asked to sign the check out form.  If it is not possible for the user to pick up the equipment, someone else must be sent. The above mentioned responsibilities form must be signed, however, by the user before the equipment may leave the office.  If facilities is handling the transport of this equipment, please remember that they are doing this as a favor, and that it is not part of their job.

Who do I contact if I need help setting up the equipment?

The Audio/Visual department will assist you in equipment setups. Contact information is listed above.

What do I do if I have setup the equipment, but cannot get it to work properly?

Contact Instructional Technology  by phoning the office at x73695 If there is no one available to take your call, in emergencies like this, contact the Help Desk at x18174.

If there are additional items you would like address are not mentioned in this document, please send e-mail to the Audio Visual office at audio.visual@cgu.edu