FINANCIAL AID COUNSELOR
JOB POSTING #895

Starting Salary: $18.80 (Minimum)
Closing Date: Until Filled

How to Apply

This position reports to the Director of Financial Aid. The Financial Aid Counselor is responsible for providing accurate, consistent and timely financial aid information. The counselor will have a strong understanding of federal, state and institutional regulations and ensure that the office is in compliance with all applicable regulations, and demonstrate a strong student-centered philosophy. He/she will also have a strong understanding of University policy and procedures as they relate to the Financial Aid Office and essential job functions.

The counselor will coordinate the Federal Work-Study Program and assist with the institutional fellowship program.

This person will work closely with students, staff, administrators, and faculty across the campus.

ESSENTIAL FUNCTIONS:

Federal Work Study (FWS) Coordinator

  1. Process all FWS time-sheets according to the Payroll Schedule
  2. Process hiring paperwork
  3. Responsible for the advertisement of all FWS job openings on- and off-campus
  4. Monitor and reconcile FWS account and payroll data bi-weekly
  5. Forecast FWS budget to ensure budget limits are met
  6. Ensure work-study information and forms are updated
  7. Ensure FWS policies and procedures are adhered to by students and employers
  8. Invoice and reconcile off-campus work employers
  9. Monitor and track students working on campus, as tutors, or community service jobs
  10. Develop and conduct training sessions for FWS supervisors
  11. Establish new contracts with off campus employers and market positions as needed

Fellowships

  1. Process and award new and continuing CGU fellowships
  2. Revise and adjust fellowships as needed
  3. Seek appropriate approval when needed
  4. Follow up on missing information when appropriate
  5. Review appropriate PeopleSoft reports to ensure all aid is posted to student accounts

Loan programs

  1. Process/package Federal Loans including Unsubsidized, Grad PLUS and/or Perkins Loans
  2. Request missing documents including MPN’s or counseling requirements
  3. Ensure Satisfactory Academic Progress (SAP) requirements have been met
  4. Check Federal verification requirements
  5. Make adjustments on loans as required
  6. Follow up on disbursement issues
  7. Review files for possible adjustments (over-awards)
  8. Review appropriate PeopleSoft reports to ensure all aid is posted to student accounts

Customer Service

  1. Provide in depth counseling to students regarding financial aid eligibility, debt management, budgeting, loan repayment, etc.
  2. Answer questions about any program in a student’s financial aid package, in person or by email with students and staff
  3. Respond to telephone calls, email messages and external agencies, faculty and staff
  4. Ability to handle large volumes of work and accurately track numerous details
  5. Ability to work with high level of accuracy in a fast-paced environment with numerous interruptions
  6. Review relevant professional publications, remain informed of legislative and other changes affecting financial aid programs and administration and take appropriate action
  7. Create and administer oral presentations and/or webinars at student orientations as needed
  8. Represent the Financial Aid Office at the New Student Orientation Resource Fair
  9. Other duties assigned by supervisor

REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:
Individual must possess knowledge, skills, and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Must have excellent technical skills to work with PeopleSoft (Student Information System) and MS Excel spreadsheets
  • Must have excellent organizational and multi-tasking skills
  • Must have excellent oral and written communication skills
  • Must have excellent interpersonal and customer service skills and the ability to work effectively with diverse groups of people
  • Must be able to work effectively in a fast-paced environment

QUALIFICATIONS:
Bachelor’s degree or any combination of education and experience that provides the required knowledge, skills, and ability. A minimum of three years of financial aid experience required. Experience using PeopleSoft and proficiency with Microsoft Office preferred.